01
Evaluate before a longer term
Use the public preview and short Proof Pass to confirm that the product fits your workflow before buying a longer access term.
02
Eligible review situations
Contact support promptly for duplicate payment, confirmed payment with no access, or a reproducible technical problem that prevents the product from operating as described and cannot be resolved within a reasonable support period.
03
Normally non-refundable situations
Digital access already delivered and substantially used, change of mind after successful activation, unsupported environments disclosed before purchase, account misuse, policy violations, and requests made after the purchased term has materially elapsed are normally not refundable.
04
How to request review
Provide the account email or username shared with support, selected plan, transaction reference, purchase date, and a concise explanation. Never send wallet recovery phrases or account passwords.